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FAQ'S

FAQs

You can reach directly from your profile through "CUSTOMER SUPPORT" section or mail us support@ghiniba.com. Team will be revert back you within 24 hours.
Yes it is but some cases line may be busied and it disturbed you alot so we suggests to reach us through chat from profile at customer support section on mail us support@ghiniba.com. Telephone number is a third party IVR system beyond our maintenance.
Yes, we work with multiple logistic and aggregator companies who deliver products accross India covering all pincodes.
We don't believe on this market strategy. We have 365days offer and discounts or our products. You may finds it on each products 365days. Yes, Somedays the discounts we offer may be high or less.
Refund will be credited to the same source of payment from which payment was received through payment gateway or credentials using by customer like UPI ID, Phone Number having with bank account e.g. Refund through UPI wouldn't work then we may refund through your mobile number by verifying user name with accounts from google pay or phonepe etc.
The ghiniba seller panel link is https://ghiniba.com/seller/login
Yes, you may use fully or as much amount you want from your available wallet balance during any itmes of purchase.
Sorry, you cant withdraw the added amount from the wallet. Wallet purpose is to ease your shopping. More details visit https://ghiniba.com/admin/privacy-policy/return-policy-page
It means, order has not confirmed due to payment has not done through customer end, and that awaiting order will auto removed within 24 hours.
Wallet money cannot be encashed and once the Wallet has been recharged, the Applicant is not entitled to request a refund or withdrawal of the Wallet balance nor claim any interest on it. The issuance or operation of the Wallet is not classified as a payment system requiring approval / authorisation by RBI. Therefore, the Wallet is not subject to regulation or supervision by the RBI.
Delivery charge varies with each Seller. Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.For Products listed at ghiniba, a Rs 71 charge for delivery per item. While, second items added with first items or above are delivered free.
It is possible that the Seller or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays or holidays and this is factored in to the delivery dates.
Sellers generally procure and ship the items within the time specified 1-3 busines days. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors: 1. The Seller offering the product 2. Product's availability with the Seller 3. The destination to which you want the order shipped to and location of the Seller.
There are NO hidden charges when you make a purchase on Ghiniba. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay. Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.
You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location. Please enter your default pin code on the product page to know more accurate delivery times on the product page itself.
Please enter your pincode on the product page to know whether the product can be delivered to your location. If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability. Whether your location can be serviced or not depends on 1. Whether the Seller ships to your location 2. Legal restrictions, if any, in shipping particular products to your location 3. The availability of reliable courier partners in your location At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.
Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery. Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.
In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.
As of now, Ghiniba doesn't deliver its listed items internationally. You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.
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